Job Description

Housekeeping/Room Attendant – Responsible for keeping all areas of the interior of the hotel clean, inviting, and safe…especially guest rooms. Stock and inventory storage rooms, alert maintenance of any issues, and work with others departments to provide the best guest experience.

Pay Range is $15 - $17 per hour. 

Locations in Sevierville & Gatlinburg, TN

Why Oaktenn?

Oaktenn, Inc. is a small, family-owned company in Sevier County, TN, that has been in the lodging and hospitality industry for generations! With four incredible lodges and a central laundry facility, we are always looking for great additions to our team, both part time and full time, with or without experience. We have three locations in Gatlinburg – Appy Lodge, Old Creek Lodge, and Bearskin Lodge. The Lodge at Five Oaks and our Laundry facility are in Sevierville.

Our owners are focused on showing associates respect and appreciation by offering fun perks, bonuses, paid vacation, insurance, and potential for growth and promotion! Here at Oaktenn you would be a valuable addition to our talented and hard-working team. We would love to talk to you today!

Oaktenn Inc. Lodging Properties

Position Title: Guest Room Attendant

Reports to: Housekeeping Manager, Assistant General Manager, General Manager

Revision Date: 6/25

Position Summary

The Guest Room Attendant is responsible for ensuring the highest standards of cleanliness and presentation in guest rooms, hallways, and public spaces throughout the hotel. This role contributes significantly to the overall guest experience by maintaining a clean, welcoming, and well-stocked environment. The Guest Room Attendant must demonstrate attention to detail, professionalism, and the physical stamina required to perform routine cleaning tasks while maintaining a positive and courteous attitude toward guests and team members.

Duties and Responsibilities

• Report to work on time in a clean and professional uniform.
• Maintain availability to work weekends and holidays as scheduled.
• Clean and service guest rooms daily in accordance with hotel standards and procedures.
• Replace bed linens, replenish guest room amenities, and restock housekeeping carts as needed.
• Prioritize the cleaning of check-out rooms unless otherwise directed by management.
• Respect all privacy indicators such as “Do Not Disturb” signage; report any irregularities to supervision.
• Notify the Assistant Executive Housekeeper of any maintenance issues and follow up on repair status.
• Maintain cleanliness in public areas, corridors, and back-of-house service spaces.
• Perform scheduled deep-cleaning tasks in assigned areas.
• Restock housekeeping closets/stations at the beginning and end of shift and throughout the day as necessary.
• Assist with loading and unloading laundry and supplies from the courier as needed.
• Deliver additional service items (e.g., towels, amenities) to guest rooms upon request from the front desk.
• Retrieve daily room assignments and keys from the designated area and maintain proper key control at all times.
• Ensure lost and found procedures are followed, and proper logs are maintained.
• Prepare and complete all required housekeeping reports in a timely and accurate manner.
• Communicate promptly with supervisors regarding property conditions, guest feedback, and operational updates.

Duties and Responsibilities Cont.

• Resolve guest inquiries and complaints to the best of your ability; escalate unresolved matters to the Housekeeping Manager.
• Maintain a high standard of service and cleanliness that meets or exceeds guest expectations.
• Perform additional duties as assigned by the Housekeeping Manager, Assistant General Manager, or General Manager.

Qualifications

• High school diploma or equivalent preferred.
  Previous housekeeping or custodial experience in a hospitality setting is a plus.
  Strong attention to detail and time management skills.
  Ability to work independently and as part of a team in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to follow directions and maintain confidentiality.
  Must be physically able to perform repetitive cleaning tasks and lift supplies.

Physical Requirements

• Frequent standing, walking, and movement throughout the hotel.
• Ability to lift up to 25 lbs.
• Regular bending, kneeling, reaching, twisting, pushing, pulling, and stooping in the execution of daily responsibilities.

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