Job Description

FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!

Location: ONSITE at a Medical Facility in Royal Oak, MI
Hours: Wed-Sat 9:00am-7:30pm

**The Regional Patient Advocate will travel within an assigned region to provide additional coverage as needed, and to cover for Representatives who are ill, on vacation, on leave or out of the office for any reason. Must have valid driver's license**

Due to the nature of this position and healthcare setting, up to date immunizations are required.

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. 

Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It’s times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.

At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. 

Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. 

Join our team and make a difference! 

The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER.  This includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties and Responsibilities:

• Provide information and reports to our client contact(s) to keep them up to date on our progress. 
• Possibly be assigned a small workload of accounts to resolve. 

• Cover at facilities within an assigned region when the onsite representatives are out of the office.
• Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
• Initiate the application process bedside when possible.
• Identify specific patient needs and assist them with an application for the appropriate agency for assistance.
• Introduce the patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
• Lay the groundwork for the Patient Advocate Specialist to develop a positive relationship with the patient.
• Legibly record all patient information on the designated in-house screening sheet, and log account screening detail in Onsite Reporting Tool.
• Document the results of the screening in the hospital computer system.
• Inform the designated hospital employee(s) of the availability of assistance for each patient in a timely manner.
• Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
• Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:

• Maintain a positive working relationship with the hospital staff of all levels and departments.
• Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Assist with other projects as assigned by management.

Educational/Vocational/Previous Experience Recommendations :

• High school diploma or GED is required
• 1 – 3 years’ experience with medical billing, medical coding, eligibility (government or hospital) or other pertinent medical experience is preferred
• Must have reliable transportation to travel to multiple local facilities as needed
• Basic personal computer skills are required
• Ability to effectively work and communicate with coworkers, patients, outside agencies and hospital employees
• Ability to present oneself in a professional and courteous manner at all times
• Ability to stay on task with little or no supervision
• Demonstrate initiative and creativity in fulfilling job responsibilities
• Possess excellent organization skills
• Ability to prioritize multiple tasks in a busy work environment
• Reliability of task completion and follow-up

W orking Conditions :

• Must be able to walk, sit, and stand for extended periods of time.
• Dress code and other policies may be different at each healthcare facility.
• Travel to and from multiple facilities
• Working on holidays or odd hours may be required at times

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.

We are an Equal Opportunity Employer.  All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Firstsource Solutions USA, LLC.

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