Job Description

ABOUT AAA HOOSIER MOTOR CLUB:

Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 12 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Kokomo, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.

Position Summary :

Increase overall revenue of AAA Hoosier Motor Club Service Center through sales and promotion of products, services and preferred travel vendors to members/clients while meeting the highest AAA National Quality Standard. Utilize in depth knowledge of policies and procedures in all daily activities.

Here's What is in it for YOU:

• A company culture that provides training and learning opportunities.
• A brand that you can be proud to be part of.
• A culture that will challenge you to be your best.
• Health / Dental / Vision benefits.
• Paid Time Off
• Paid Holidays.
• Company provided LTD & Life Insurance.
• Retention bonuses.
• Service Anniversary Recognition.
• Free AAA Classic Membership.
• Generous 401k w/ company match.
• Company provided HSA dollars.

Duties and Responsibilities :

• Counsels and recommends preferred travel vendors to clients in all aspects of international/domestic travel planning, which includes but is not limited to airline ticketing, cruises, tours, all-inclusive hotel packages, rail tickets, car rentals, travel insurance, passport photos, International Driving Permits/Inter America Driving Licenses.
• Proficient knowledge of Preferred Cruise and Tour Vendors, expanding further into more complex Cruise Destinations.
• Uses GDS invoicing and Point of Sale cashiering systems to process transactions and perform accounting functions, including ARC reports.
• Sells all preferred travel vendors to meet or exceed established goals/quotas set forth by management.
• Maintains accurate, organized client files; provides necessary documents and conducts post travel communications.
• Proactively upsells and promotes AAA Tickets, Travel Store products, and Travel Money products.
• Proactively promotes and processes AAA Credit Cards.
• Promotes, sells, and processes AAA memberships, Auto Renewals, and has a thorough understanding of all benefit level features.
• Assists with monthly inventory responsibilities including ordering, processing and maintenance of Maps, Travel Store merchandise, Travel Money products and Attraction.
• Effectively cross sells and refers members/clients to AAA Insurance and other AAA business lines.
• Ensures compliance of internal controls as outlined in the Payment Acceptance Policy, Anti-Money Laundering program, and PCI Compliance programs.
• Counsels members in the use of AAA.com, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs, and current National and Club promotions.
• Makes outbound telephone calls to members/clients to increase awareness of products and services, translating into higher membership renewals and/or increased travel revenue.
• Meets appropriate goals/quotas set forth by management.
• Continues to upgrade technical expertise through training opportunities and provides support to other travel positions.
• Commutes to any Service Center or other off-site working location as directed by management.
• Additional tasks as assigned.

Education and/or Experience Requirements :

• High School diploma or general education degree (GED).
• Minimum (18) months Travel or other Travel Industry experience preferred.
• Valid U.S. Driver's License.

Computer Skills:

Microsoft Word, Outlook, Internet.

Skill Requirements :

Accuracy - Ability to perform work accurately and thoroughly.

Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Communication, Written - Ability to communicate in writing clearly and concisely.

Customer Oriented - Ability to take care of the customers' needs while following company procedures.

Detail Oriented - Ability to pay attention to the minute details of a project or task.

Goal Oriented - Ability of the individual to act to ensure that they and others stay focused on the task objective and perform in accordance with clear expectations and goals.

Interpersonal Skills - Ability to maintain confidentiality. Ability to remain open to others' ideas and exhibit willingness to try new things.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Problem Solving - Ability to identify and resolve practical problems in a timely manner. Ability to gather and analyze information skillfully.

Reliability - Ability of the individual to be dependable and trustworthy.

Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Supervisory Responsibilities :

This position has no direct supervisory responsibilities.

Physical Effort :

• Typically sitting at a desk or table.
• Intermittently sitting, standing, and stopping.
• Occasional lifting of up to 25 lbs.

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