Job Description

Job Title :  Victim Advocate Resource Specialist	FLSA Status:  Non-Exempt
Department:  Client Services	Reports to:  Operations Manager A
Effective Date:	Pay Rate:    $35,360 year $17.00 hour

Position Overview
The Victim Advocate Resource Specialist is responsible for processing new and used donations, assisting clients with shopping in the client closet, preparing food boxes, running errands, and assisting with other operations-related tasks to support the agency. 

HOURS: 40 hours weekly minimum or as necessary to achieve program objective, tasks, activities, and responsibilities and to effectively document outcome measures and variations.  Typical work schedule to include but not limited to:  Sunday – Off,
Monday – Thursday – 8:00 am/5:30 pm, Friday 8:00 am/3:00 pm, Saturday – Off, with the flexibility to meet the demands of the agency. 
Essential Duties and Responsibilities:

• Acquisition, inventory, storage, and organization of all donated items.
• Disposal of unusable donated items, appropriately utilizing the recycling program.
• Assist clients who need access to clothing and household items.  If not available, inform the Operations Manager of the needs.

• Assist the Donation Center operations by picking up and dropping off donations.

• Assist the Donation Center operations by greeting donors, clients, and volunteers.
• Provide crisis intervention via the agency’s 24-hour hotline.
• Assist the agency by running errands as necessary to conduct agency business.

• Other duties as assigned

Qualifications:

• Previous experience of working in a professional environment.
• Possession of a valid, non-suspended Texas Driver’s License.

Education and Other Requirements:

• High School Diploma or GED equivalent
• Must pass a criminal background check, motor vehicle report, and reference checks
• Must have a clean driving record/ have automobile insurance coverage and be insurable/ have at least 3 years of verifiable driving experience.
• Ability to work untraditional hours, evenings, and weekends.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

Job Specific Competencies:

• Ability to maintain a friendly, welcoming environment for clients visiting the Client Closet.
• Ability to demonstrate communication skills.
• Strong organizational skills to manage agency donations.
• Ability to prioritize multiple and changing workloads with attention to detail.
• Ability to make logical decisions that are reflective of the philosophy, and mission of the agency.
• Ability to work with diverse clients and maintain appropriate boundaries in meeting clients’ needs.
• Ability to work with volunteers who will assist with organizing donations.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.

Job Tags

Full time, Weekend work, Sunday, Saturday, Afternoon shift,

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